Refund policy

Something wrong? We'll make it right

If your order arrives damaged, faulty or not what you ordered, including the magnet coming loose, email us at hello@trainercase.com with a quick photo and we'll send a free replacement. No return post, no forms, no fuss.

Changed your mind?

No worries. You have 30 days from delivery to return your order, as long as it's unused and in its original packaging. Email hello@trainercase.com to start, or use the "Cancel or return your order" link in the footer to request it from your account. We'll reply with the return address and instructions. Return postage for change-of-mind returns is covered by you, and once the parcel reaches us we'll refund the full price you paid to your original payment method.

Items sent back without contacting us first can't be accepted.

Refund timing

Once your return arrives and we've checked it over, your refund is processed to your original payment method within 10 business days. Banks sometimes take a few extra days to post it. If more than 15 business days have passed since we approved your return, email us.

Sale items and gift cards

Sale items can be returned just like anything else, and you'll be refunded what you paid. Gift cards can't be returned or refunded.

EU customers: your 14-day right of withdrawal

If your order shipped to the EU, you have the legal right to cancel your order or return it within 14 days of delivery, for any reason. You don't need to give us one. To use it, email hello@trainercase.com or use the "Cancel or return your order" link in the footer, and we'll confirm your request by email. Unshipped orders are cancelled and refunded in full. For delivered orders, send the items back unused and in their original packaging within 14 days of telling us. Return postage is covered by you, and we'll refund the full price plus standard original shipping within 14 days of receiving the parcel or proof of postage.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.